Support is fundemental. You shouldn't have to worry about whether your website is up or down - we'll look after that. We'll also look after you. We're not here simply to make sure your website is up, we're here to make sure it's up the way you want it to be. We thrive on customer satisfaction, and go out of our way to make sure that you have no reason to be unhappy with your service.
As well as our reliable solutions, we give you a complex support system. Our primary method of support is support tickets which can be sent through the client area/billing system. Tickets are always replied to promptly. Every order is done through the client system which means if you have one of our services, you will have an account on the client system. Support tickets are checked very regularly - even if the live support is online/offline. You can be sure that your hosting, SHOUTcast or any service you have with us, is 100% safe. You can e-mail [email protected]
with any support queries, and it will automatically create a support ticket on our client system.
We have a dedicated phone line open during business hours on working days: 0844 357 6 357.